Your order will be processed and shipped after 2-4 days of payment. Expect extra processing time during major holidays and Chinese New Year.
Our standard shipping will take 2-3 business days to deliver in contiguous Unites States.
We require a signature confirmation for orders over $150 to ensure your order arrives at the correct destination.
Orders must be placed by 12:30 pm PST to begin processing same day. No shipping on weekends and Holidays.
If you received your order and want to make a change please email us at
Returns are accepted within 7 days of delivery, starting from the date we mail your package, which will be reflected in our shipment tracking information. We only accept returns  if they are unworn, unwashed, unaltered and in their original packaging. You must email before mailing your return items.
All approved returns and order cancellations are subject to a 40% or $100 (whichever is greater) restocking fee that is non-waivable and non-negotiable.
If you mail items back and they are not eligible for return, we will not send the items back.
We do not accept ANY refunds on samples, custom wigs (this includes extra density and units with bleached knots or custom colors), custom orders (this includes our 40” bundles), or any of our services or memberships. All of these purchases are final and non-refundable.
When shipping back your item please include your order number and the details of the exchange.
We strongly recommend you include insurance in case of any carrier issues. Your exchange can be sent to:
White Label Extensions | Returns
3060 El Cerrito Plaza
Suite #154
El Cerrito, CA 94530
Please note we only offer store credit for orders that have been processed and shipped. In order to receive credit for your exchange (minus the 40%/$100 restocking fee) the hair must be in the same condition as when you received it – TOTALLY UNUSED – NO EXCEPTIONS.
Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, or If the product has been opened or tampered with in any way all exchange policies are voided.The hair must remain in the bundle and not be untied at the top.The hair must be in its original packaging and tagged.Returned packages must include a copy of the original invoice as proof of purchase. Merchandise must be physically received before a exchange can be granted. Please allow 72 hours for processing.
Any used hair that we are sent back will not be returned.
For more information please email us!